Privacy Policy

Last updated: May 2026

1. Who We Are

Craik & Comfort Co. Limited is Ireland's official distributor for Besco, a European manufacturer of bathrooms, sanitaryware, and bathroom furniture. We supply genuine European-made products factory-to-door across Ireland.

This Privacy Policy explains how we handle your personal data and applies to www.craikcomfort.ie and any contact you make with us by email, phone, or our online forms. For the purposes of the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts, Craik & Comfort Co. Limited is the data controller responsible for your personal data.

2. What Personal Data We Collect

When you contact us or submit a quote request through our website, we collect the information you choose to provide. This typically includes:

• Your name;
• Your email address;
• Your phone number;
• Project details, such as the products you are interested in, room measurements, location, and any notes you add to your enquiry.

Enquiries and quote requests submitted through our contact and quote forms are stored as leads in our customer relationship management (CRM) system so that our team can follow up. We do not knowingly collect special categories of personal data, and we ask that you do not include sensitive information in your messages.

3. Why We Use Your Data

We use your personal data only for clear, legitimate purposes, including:

• Responding to your enquiries and questions;
• Preparing and sending quotations;
• Processing, fulfilling, and delivering orders;
• Providing after-sales support and handling warranty matters;
• Keeping records required for accounting and tax compliance.

4. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases:

• Consent — when you submit a form or contact us, you consent to us using your details to respond. You may withdraw consent at any time.
• Performance of a contract — where we process an order, arrange delivery, or honour a warranty for you.
• Legitimate interests — to operate and improve our business and to follow up on enquiries, provided your rights are not overridden.
• Legal obligation — where we must retain records to comply with Irish law.

5. Data Sharing

We do not sell or rent your personal data. We share it only where necessary to deliver our service, including:

• Delivery and logistics partners — to arrange factory-to-door delivery of your order;
• Payment providers — to process payments securely;
• Besco and authorised service partners — where needed to process a manufacturer warranty claim;
• Authorities — where we are required to do so by Irish or EU law.

6. Data Retention

We keep your personal data only for as long as necessary for the purposes set out above. Enquiry and quote records are retained while there is an active interest or relationship. Order and transaction records are kept for the period required by Irish accounting and tax law. When data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you;
• Have inaccurate data corrected (rectification);
• Request erasure of your data, subject to our legal retention obligations;
• Object to or restrict certain processing;
• Request your data in a portable format (data portability);
• Withdraw consent at any time.

To exercise any of these rights, email us at info@craikcomfort.ie. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Irish Data Protection Commission at dataprotection.ie.

8. Cookies

Our website uses cookies to function correctly and to understand how visitors use the site. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

• Email: info@craikcomfort.ie
• Phone: +353 87 939 4509
• Address: D15XC91, Ireland

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date.