Terms of Service

Last updated: May 2026

1. Acceptance of These Terms

These Terms of Service govern your use of www.craikcomfort.ie and the supply of products and services by Craik & Comfort Co. Limited. By using our website, requesting a quote, or placing an order, you agree to these terms. If you do not accept them, please do not use our website or services.

2. About Us

Craik & Comfort Co. Limited is Ireland's official distributor for Besco, a European manufacturer of bathrooms, sanitaryware, and bathroom furniture. As an authorised distributor, we supply genuine Besco products backed by the manufacturer's warranty.

3. Products and Pricing

We make every effort to describe our products accurately. Product images, finishes, and dimensions are provided for guidance and may vary slightly from the item supplied. All prices are quoted in euro and are subject to change without notice. Where a quotation is issued, it is valid for thirty (30) days from its date unless stated otherwise, after which prices and availability may be revised.

4. Orders and Quotations

A quotation is an invitation to proceed, not a binding contract. A contract is formed only once we confirm acceptance of your order. We reserve the right to decline or cancel an order, for example where a product is unavailable, where there is a pricing error, or where we are unable to verify your details. Any deposit or payment required will be set out at the time of order.

5. Delivery

We arrange factory-to-door delivery across Ireland. Delivery timescales are estimates and depend on product availability and manufacturing lead times from Besco. Please inspect goods on delivery and report any damage or shortage to us promptly so we can resolve it. Risk in the goods passes to you on delivery.

6. Manufacturer Warranty

Besco products are covered by the manufacturer's warranty applicable to each product. As the official distributor, we will assist you in making a valid warranty claim with Besco. The warranty does not cover damage caused by incorrect installation, misuse, normal wear, or modifications. This warranty is in addition to, and does not affect, your statutory rights as a consumer.

7. Returns and Cancellations

Your statutory rights as a consumer under Irish and EU law are not affected by these terms. Where you order online as a consumer, you may have the right to cancel within fourteen (14) days under the European Union (Consumer Information, Cancellation and Other Rights) Regulations, subject to the conditions of those regulations.

This cooling-off right does not apply to certain items, including goods made to your specifications or clearly personalised, and products that have been installed, fitted, or used. Returned goods must be unused and in their original, undamaged packaging. Please contact us before returning any item so we can advise on the correct process.

8. Limitation of Liability

To the fullest extent permitted by law, Craik & Comfort is not liable for any indirect, incidental, or consequential loss arising from the use of our website or products, including loss caused by incorrect installation by third parties. Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud. Our total liability in respect of any order will not exceed the price paid for that order.

9. Intellectual Property

All content on www.craikcomfort.ie, including text, images, logos, and design, is the property of Craik & Comfort Co. Limited or its licensors and is protected by copyright and other intellectual property laws. The Besco name and related trademarks remain the property of their respective owner. You may not copy, reproduce, or reuse our content without our prior written permission.

10. Governing Law

These Terms of Service are governed by the laws of Ireland, and any disputes arising from them are subject to the exclusive jurisdiction of the Irish courts.

11. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: info@craikcomfort.ie
• Phone: +353 87 939 4509
• Address: D15XC91, Ireland